1. Shipping Policy
- Processing Time: Orders are processed quickly within 1-2 business days.
- Primary Carrier: We ship via Chit Chats (partnered with USPS and Canada Post) to ensure the most reliable and cost-effective delivery.
- Estimated Delivery (Canada): 3-7 business days.
- Estimated Delivery (USA): 5-10 business days.
- Tracking: A tracking number will be automatically emailed to you as soon as your shipping label is created.
- Shipping Rates:
- To United States: Flat Rate of USD 11.89.
- To Canada: Flat Rate of CAD 12.20.
- FREE SHIPPING: We offer Free Shipping on all orders over $75 (CAD/USD respectively) to both Canada and the USA
2. Return & Refund Policy
- Return Window: Returns are accepted within 14 days of the delivery date.
- Condition: Items must be in their original, unused condition with packaging intact.
- Shipping Costs: Customers are responsible for return shipping fees via Canada Post unless the item is defective.
- Refund: Return processing time is 7 days.
- Process: To start a return, please contact us at email: info@ourlandherbs.com
3. General Terms
We are not responsible for Canada Post delays caused by weather or seasonal volume.
By placing an order, you agree that the shipping address provided is correct.
Email address: info@ourlandherbs.com
Return address: 635 Sandford St. Newmarket L3X 1S9 Ontario, Canada
