1. Shipping Policy
- Processing Time: Orders are processed quickly within 0-1 business days.
- Primary Carrier: We ship via Chit Chats (partnered with USPS and Canada Post) to ensure the most reliable and cost-effective delivery.
- Estimated Delivery (Canada): 3-5 business days.
- FREE SHIPPING to CANADA: We offer Free Shipping to Canada on all orders over CAD 75.00
- To Canada: Flat Rate of CAD 9.20.
- Estimated Delivery (USA): 5-10 business days.
- Tracking: A tracking number will be automatically emailed to you as soon as your shipping label is created.
- Shipping Rates:
- To United States: Flat Rate of USD 9.80. For all USA orders, an additional 11.5% fee will be added to help cover import taxes and customs clearance charges payable to U.S. Customs.
- FREE SHIPPING to USA: We offer Free Shipping to USA on all orders over USD 75.00
2. Return & Refund Policy
- Return Window: Returns are accepted within 30 days of the delivery date.
- Condition: Items must be in their original, unused condition with packaging intact.
- Shipping Costs: Customers are responsible for return shipping fees via Canada Post unless the item is defective.
- Refund: Return processing time is 7 days.
- Process: To start a return, please contact us at email: [email protected]
3. General Terms
We are not responsible for Canada Post and Chitchats delays caused by weather or seasonal volume.
By placing an order, you agree that the shipping address provided is correct.
Email address: [email protected]
Return address: 635 Sandford St. Newmarket L3X 1S9 Ontario, Canada
